Privacy policy
INTRODUCTION
The website www.lacebymanorgolfclub.co.uk (the “Website”) is owned and operated by Laceby Manor Resort LTD (“we”, “us”, “our”).
We respect your privacy and are committed to protecting your personal data. This privacy notice explains how we collect, process, and look after your personal data when you visit our Website and tells you about your privacy rights and how the law protects you.
Important information and who we are
Purpose of this privacy notice
This privacy notice aims to give you information on how we collect and process your personal data through your use of this Website, including any data you may provide when you sign up to our newsletter, complete an enquiry form or take part in a competition.
This Website is not intended for children and we do not knowingly collect data relating to children.
It is important that you read this privacy notice together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy notice supplements the other notices and is not intended to override them.
This policy should also be read in conjunction with our:
Terms of Use
Terms and Conditions
Cookie Policy
Controller
This privacy notice is issued on behalf of Laceby Manor Resort LTD. When we mention “we”, “us” or “our” in this privacy notice, we are referring to Laceby Manor Resort LTD, the company responsible for processing your data in relation to this Website.
Contact details
Company name: Laceby Manor Resort LTD
Company registration number: 07502525
VAT number: GB112177058000
Registered office: Barton Street, Laceby, North East Lincolnshire, DN37 7LD
Email address: info@lacebymanor.co.uk
Telephone: 01472 873468
You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us first.
Changes to the privacy notice and your duty to inform us of changes
This version was last updated on 01 October 2025. Previous versions can be obtained by contacting us.
We may update this privacy notice from time to time. If so, we will notify you by updating the notice on our Website.
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes.
Third-party links
This Website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our Website, we encourage you to read the privacy notice of every website you visit.
2. The data we collect about you
We may collect, use, store and transfer different kinds of personal data about you, grouped as follows:
Identity Data – first name, last name, title, date of birth and username.
Contact Data – delivery address, email address, telephone numbers.
Technical Data – IP address, browser type/version, time zone setting, location, operating system, platform and other technology on devices you use.
Profile Data – username, preferences, feedback and survey responses.
Usage Data – information about how you use our Website.
Marketing & Communications Data – preferences in receiving marketing from us and communication preferences.
We may also use Aggregated Data for analytics. Aggregated Data is not personal data in law as it does not directly or indirectly reveal your identity.
We do not collect any Special Categories of Personal Data (e.g. race, religion, sexual orientation, health, biometric data) or information about criminal convictions and offences.
If you fail to provide personal data
Where we need to collect personal data by law, or under the terms of a contract, and you fail to provide it, we may be unable to provide you with services.
3. How is your personal data collected?
We use different methods to collect data including through:
Direct interactions – subscribing to newsletters, enquiries, competitions, surveys, or giving feedback.
Automated technologies – cookies, server logs, and analytics that collect Technical Data.
Third parties/public sources – such as Google Analytics and advertising networks (e.g. Facebook), which may be based outside the UK.
4. How we use your personal data
We will only use your personal data where the law allows. Most commonly, we rely on:
Performance of a contract – where we need to provide services.
Legitimate interests – for running our business and improving services.
Legal obligations – where we need to comply with the law.
Consent – e.g. for sending third-party marketing by email or SMS.
You have the right to withdraw consent at any time.
| Purpose/Activity | Type of data | Lawful basis for processing (including legitimate interest) |
|---|---|---|
| To manage our relationship with you which will include: (a) Updates about Laceby Manor (b) Notifying you about changes to our terms or privacy policy (c) Asking you to leave a review or take a survey |
(a) Identity (b) Contact (c) Profile (d) Marketing & Communications |
(a) Performance of a contract with you (b) Necessary to comply with a legal obligation (c) Necessary for our legitimate interests (to keep our records updated and to study how customers use our products/services) |
| To enable you to partake in a prize draw, competition or complete a survey | (a) Identity (b) Contact (c) Profile (d) Usage (e) Marketing & Communications |
(a) Performance of a contract with you (b) Necessary for our legitimate interests (to study how customers use our products/services, to develop them and grow our business) |
| To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data) | (a) Identity (b) Contact (c) Technical |
(a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise) (b) Necessary to comply with a legal obligation |
| To deliver relevant website content and advertisements to you and to measure or understand the effectiveness of the advertising we serve to you | (a) Identity (b) Contact (c) Profile (d) Usage (e) Marketing & Communications (f) Technical |
Necessary for our legitimate interests (to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy) |
| To use data analytics to improve our website, products/services, marketing, customer relationships and experiences | (a) Technical (b) Usage |
Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy) |
| To make suggestions and recommendations to you about goods or services that may be of interest to you | (a) Identity (b) Contact (c) Technical (d) Usage (e) Profile |
Necessary for our legitimate interests (to develop our products/services and grow our business) |
5. MARKETING
We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising. We have therefore established the following control mechanisms:
Promotional offers from us
We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you (we call this marketing).
You will receive marketing communications from us if you have requested information from us, entered a competition, signed up to our newsletter or registered for a promotion and, in each case, you have not opted out of receiving that marketing.
Third-party marketing
We will always seek your express opt-in consent before we share your personal data with any other company for marketing purposes.
Opting out
You can ask us or third parties to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you, or by contacting us directly.
| Types of Data | Retention Period | Reason for Retention |
|---|---|---|
| Identity | Membership length or 12 months | To communicate with the user as requested |
| Contact | Membership length or 12 months | To communicate with the user as requested |
| Technical | 12 months | Website usability, performance monitoring and development |
| Profile | Membership length or 12 months | To communicate with the user as requested |
| Usage | 12 months | Website usability, performance monitoring and development |
| Marketing and Communications | Lifetime of subscription until cancelled | To communicate with the user and deliver requested marketing |
6. Cookies
You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies.
If you disable or refuse cookies, please note that some parts of this Website may become inaccessible or not function properly.
For more information about the cookies we use, please see our Cookie Policy.
7. Change of purpose
We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason that is compatible with the original purpose.
If we need to use your personal data for an unrelated purpose, we will notify you and explain the legal basis which allows us to do so.
Please note that we may process your personal data without your knowledge or consent, where this is required or permitted by law.
8. Disclosures of your personal data
We may have to share your personal data with the following parties for the purposes set out in the table above:
External third parties: service providers acting as processors based inside and outside of the UK/EU who provide IT, hosting, email or website administration services.
Business transfers: third parties to whom we may choose to sell, transfer, or merge parts of our business or assets. Alternatively, we may seek to acquire or merge with other businesses.
We require all third parties to respect the security of your personal data and to treat it in accordance with the law.
We do not allow our service providers to use your personal data for their own purposes, and only permit them to process it for specified purposes and in accordance with our instructions.
9. Data security
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed.
Access is restricted to employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and are subject to a duty of confidentiality.
We also have procedures in place to deal with any suspected personal data breach and will notify you and any applicable regulator where we are legally required to do so.
10. Data retention
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for legal, accounting, or reporting requirements.
To determine the appropriate retention period, we consider the amount, nature and sensitivity of the data, the potential risk of harm from unauthorised use or disclosure, the purposes for which we process it, and whether those purposes can be achieved by other means.
By law we must keep basic information about our customers (including Identity, Contact, Financial and Transaction Data) for six years after they cease being customers for tax purposes.
In some circumstances you may request that we delete your data (see “Your legal rights”).
In some cases, we may anonymise your data for research or statistical purposes; in these cases, we may use the information indefinitely without further notice to you.